Leaders, Mangers & Supervisors: Why “Feedback” is a ‘four letter word’ …
“Feedback” is a ‘four letter word’ and our brain reacts defensively when we simply hear the word. We put on the brakes and stop listening (see post on “Lizard Brain”)and our defenses go up automatically. So how can you offer negative information so that someone can hear it, consider it and take action with a ...…